*****Please understand No Returns or Exchanges can be accepted during the CoVID-19 Pandemic.
****Covid-19 Note: As I am doing my best to ship your orders via the quickest shipping method. The estimated shipping time may vary and could possibly be longer than usual due to the Covid-19.
Although most items will arrive within 5 days **Some items may take longer than others to arrive, I will always keep you informed of any delays that may occur.
I know how important it is to you to get your item in a reasonable timely fashion, I will ask that you please allow appropriate time for orders to be processed and mailed out. My goal is to get your purchase to your doorstep within 10 days of ordering, However, there may be circumstances that could extend that by a few days, and I would appreciate your understanding and patience if this occurs.
Delivery times are based on the method chosen as well as any inclement weather and/or COVID Restriction if they apply.
Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents.
****We do not provide refunds or replacements for orders that are lost, stolen, or damaged while in transit. We, unfortunately, can not take responsibility if USPS/ UPS/ DHL or FEDEX encounters delays, damages, or loses your package, as it is 100% out of our company’s control.
In the event that something happens to your package please contact Route via their mobile app or website!